Session #1: Cookies & Coffee – Cultivating Transformational Customer Experience

Co-sponsored by The Chamber of Gettysburg & Adams County AND Destination Gettysburg

Presented By: Dr. Judy Morley

Session #1: Cookies & Coffee | SPACE IS LIMITED – Register Here.

Gettysburg is a small town with a big reputation. People patronize our businesses for myriad reasons. Some are tourists, here to have a once-in-a-lifetime experience. Others are residents of Adams County, following patterns that have been honored for decades. Some are passing through, while others are here to stay. Regardless of the reason they are here, every customer deserves to have the best possible experience of your business.

Whether your business caters to tourists or locals, customer experience is crucial for building repeat business, customer referrals, and increased profitability. This workshop will talk about what it means to provide a transformational customer experience and invite you to look at your business from the customer’s perspective. From there, we’ll identify ways to go from good to great. Topics covered include:

• Identifying with the customer
• Reviewing your environment
• Creative communication strategies
• Interactions that promote your brand
• Empathy and understanding emotions
• Choosing responses for optimal outcomes
• Recovering from mistakes

***For your convenience, we are offering the same program again at 2:00pm. Choose one, or send some of your staff to each session! This engaging program benefits new & seasoned staff & team leaders.

Click here for Session #2: Ice Cream & Coffee (2:00 pm – 4:00 pm)